Privacy Policy

We collect information that you provide directly and automatically when using our services:

Personal Information You Provide:

• Contact details (name, email address, phone number)
• Account credentials
• Communication preferences
• Transaction history

Information Collected Automatically:

• Mobile device information (device type, operating system, unique device identifiers)
• Network information (carrier, mobile network type)
• Usage data (message delivery status, interaction patterns)
• Cookie and tracking data (see Section 4)

SMS-Specific Collection:

• Mobile phone numbers for message delivery
• Opt-in confirmation records including timestamp and method
• Message content for service delivery and compliance

Primary Uses:

• To deliver A2P SMS messages you request or authorize
• To verify opt-ins and maintain compliance records
• To provide, maintain, and improve our services
• To respond to your inquiries and provide customer support

Operational Uses:

• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations and carrier requirements
• To generate anonymized analytics for service improvement

Marketing Uses (where permitted by law):

• To send promotional messages only with explicit prior consent
• To personalize communications based on preferences

Consent Requirements:

• We only send A2P messages to users who have provided explicit prior express written consent
• Consent is obtained through clear disclosure of message frequency and purpose
• Consent records are maintained for the duration of the program plus 4 years

Opt-In Methods:

• Online form with checkbox and clear terms
• Keyword-based text message opt-in with double confirmation
• Paper form with signature (digitally captured where applicable)

Opt-Out Options:

Message Frequency:

You will typically receive [e.g., "up to 4 messages per month"] unless otherwise disclosed during opt-in.

Technologies We Use:

• Cookies: Small data files stored on your device
• Web beacons: Electronic images that track engagement
• Log files: Record of website usage and system activity

Purposes:

• Essential cookies: Required for service functionality
• Performance cookies: Analyze how services are used
• Functional cookies: Remember preferences and settings
• Advertising cookies: Deliver relevant ads (with consent where required)

Your Choices:

• Browser settings can control cookie acceptance
• Opt-out mechanisms for interest-based advertising
• Do Not Track signals honored where technically feasible

Security Measures:

• Encryption of data in transit and at rest
• Access controls and authentication protocols
• Regular security assessments and monitoring
• Secure disposal of data no longer needed

Data Retention:

• SMS opt-in records: Retained for program duration + 4 years
• Transaction data: Retained as required by law (typically 5-7 years)
• Inactive accounts: Deleted after [specify period] of inactivity

Third-Party Sharing:

We only share data with:

• Service providers under strict confidentiality agreements
• Carriers and aggregators for message delivery
• Legal authorities when required by law

Depending on your jurisdiction, you may have the right to:

• Access personal information we hold about you
• Correct inaccurate or incomplete data
• Delete your personal information (subject to legal requirements)
• Restrict or object to certain processing
• Data portability in machine-readable format
• Withdraw consent at any time (without affecting prior processing)

We value your privacy and are transparent about how we handle mobile information:

Information Sharing:

We share mobile numbers with:

• Telecommunications carriers for message delivery
• Third-party service providers under strict contractual privacy obligations
• No sale of mobile numbers to unaffiliated third parties for marketing

Third-Party Partners:

Our partners are contractually prohibited from using shared mobile information for any purpose other than service delivery and are required to maintain appropriate security measures.

Your Control:

You may opt out of:

• All promotional messaging (reply STOP)
• Specific message programs while remaining in others
• Sharing with non-essential third parties (contact us)